# Transport Industry Case Study

- Link: https://sapsol.com/case-study/transport-industry-case-study/
- Published: 2025-03-24T18:36:47-05:30
- Author: admin@sapsol.com

![Transport industry](https://sapsol.com/wp-content/uploads/2025/03/case-study-img-
7-1-1-900x313.jpg)

### Implementation of Mobile Ticketing System POC for Potentially 25 Million Passengers on Daily Basis

###### Client Profile

One of the world’s largest railway networks comprising 115,000 km. It transported
over 25 million passengers daily (over 9 billion on an annual basis).

###### Challenge

 Unreserved passengers account for 16 of the 17 million passengers daily for just
one segment​

 Very high commuter and ticket volume daily

 Long queues for tickets ​

 Significant number of passengers may travel without tickets​

 Severe inconvenience at peak hours due to overcrowding ​

 Heavy workload on ticketing staff – inadequate for peak periods​

 Long queues at counters making crowd management and surveillance difficult​

 Excessive workload for railways staff​

 Security services required for cash collection​

 Recurring expenses in maintenance of ATVM machines and printers.​

###### Solution

 Creation and charging of mobile wallet

 Multi Modal Payment Channels to charge Wallet like Internet Cafes, Shops near railway
station, Mobile banking, credit cards

 Mobile helpers at station

 Kiosks

 Identity authentication

 Security and fraud prevention

###### SAPSOL Deliverables

 Conduct workshop for detailed analysis and design

 Provide options for Ticketing application for Mobile Devices

 Solution Design and POC

 Implementation of the solution along with a team of architects, functional and 
technical consultants

 Ticket Checking and Authentication testing and roll out for Phase 1