# Telecom Industry Case Study

- Link: https://sapsol.com/case-study/telecom-industry-case-study/
- Published: 2025-03-22T02:22:13-05:30
- Author: admin@sapsol.com

![](https://sapsol.com/wp-content/uploads/2025/03/case-study-img7-900x313.jpg)

### Implementation of Business Intelligence Solution for a Telecom Client

######  Client Profile

 A leading  telecom company  with revenue over 10 billion

###### Challenge

 Systems lacked the functionality required to access (in real-time) critical information
that could be relied upon as being consistent. AT&T realized that their legacy systems,
with their numerous ad-hoc spreadsheet processing and reporting systems would need
to be replaced if they were to manage their information productively with so many
changes and with the competitive pressures in their industry.

 The client sought to replace its Great Plains software with SAP but faced a complex
implementation for several reasons. A concurrent implementation with Oracle Financials
increased the risk of the project. The company wanted to be able to implement SAP
Business Objects for one source of ERP and invoice-related reporting. The company
needed to create a wide range of integrations between its key business systems such
as CRM, inventory management, warehousing, shipping, and financials. 

###### Solution

 SAPSOL Technologies LLC team implemented a SAP BI based solution.

 The team designed a data warehouse solution which solved clients immediate challenges
while also being scalable for future phases across the enterprise keeping cloud 
and mobility in mind.

 The solution provided the capabilities to consolidate data from multiple SAP environments
as well as external data sources. The information is then made available to users
in an intuitive self-service reporting tool.

###### SAPSOL Deliverable

 The solution being implemented by SAPSOL Technologies LLC provided tight integration
with the SAP R/3 environments leading to shorter implementation times and better
visibility to information.

 Leveraged standard capabilities in SAP instead of developing custom solutions.

 The application will serve as the long-term Enterprise data warehouse and allow
Avaya to consolidate its other reporting applications into this one scalable solution.
This solution provides the business with self-service reporting to critical information
that currently resides in disparate locations.